Get to know us

At RMA, our best asset is our people. Take a moment to meet our stellar team! We’re always here to help.

RMA employs some of the industry’s most talented and dedicated professionals with many years of experience earned while working for RMA and other leaders in the insurance industry. Our team is multi-generational and culturally diverse; women comprise more than half of our workforce, many of whom currently occupy key and influential roles within our organization, including the top position.  We believe this strength in diversity enables us to be more innovative, empathetic and flexible, with the confidence to lead and manage a wide variety of opportunities in risk management, consulting, technology and administration services.

Claire Myles

President

Sherry Duffy

Vice President, HR & Corporate Communications

Douglas Lum

Managing Director, Life Reinsurance

Ed Yeung

Senior Vice President, Insurance Solutions

Blake Luo

Vice President & Group Actuary, Accident & Health

Jason Foroglou

Vice President, Commercial Insurance

Anthony Rotondi

Senior Vice President, Operations

Nathan Bakker

Associate Director, Life Reinsurance

Michael Castel 

Senior Underwriter, Accident & Health

Tracy English

Vice President, Insurance Operations

Gema Escobido

Director, Business Operations and Compliance

Tara Felt

Managing Broker and Lead Underwriter, Property and Casualty

Rashawnne Gardiner

Lead Underwriter, Niche Markets

Francine Hemmerechts

Underwriting Associate, Commercial

Jeff Higuchi

Vice President, New Business Development

Jean Jaques Jako

Director, Insurance Operations

Brad Lee

Vice President, Strategic Initiatives, Life Reinsurance

Junxiu Liu

Manager, Actuarial, Life Reinsurance

Andrew Tam

Director, Life Reinsurance

Nilesh Mehta

Vice President, Financial Solutions, Life Reinsurance

Cindy Mitchell

Vice President, Marketing Underwriter

Letitia Pedersen

Manager, Claims Administration

Meisam Arami

Assistant Vice President, Operations

Mark Swanson

Executive Vice President, Business Development, Life Reinsurance

Leanne Taylor

Director, Underwriting and Programs

Mercedes Wenner

Associate Director, Treaties

Kiersten Zukowsky

Underwriting Associate, Commercial

Claire Myles

President

Claire is one of the two founding partners of RMA. As President, she is responsible for the strategic direction and development of RMA’s business and has oversight for all facets of the business including products and services, operations, finance, HR, compliance and risk management.Prior to RMA, Claire worked for several years at North American Life in the Corporate Actuarial and Reinsurance areas until its merger with Manulife Financial in 1996. Her responsibilities included marketing, pricing and financial reporting of the Life and Health reinsurance business. Claire holds a Bachelor’s degree in mathematics and is a Fellow of the Life Management Institute (FLMI) and a registered Insurance Broker under RIBO.

Sherry Duffy

Vice President, HR & Corporate Communications

Sherry joined RMA in 2019 as Head of HR and Corporate Communications. She is responsible for leading the company’s HR function and programs and oversees internal and external communications and company events.Sherry joins RMA with over 25 years of experience and has held other HR leadership roles with Markel Canada, Aurigen/Partner Re and RBC Insurance. Sherry holds a Bachelor of Arts degree, a post graduate diploma in HR Management and holds the CHRL designation.

Douglas Lum

Managing Director, Life Reinsurance

Douglas joined the RMA team in 2013 to oversee our Life Reinsurance operation, which encompasses pricing, marketing, underwriting and treaty. A member of the RMA management team, Douglas brings over 20 years of industry experience to his position.Prior to joining us, he was the General Manager, Life & Health, for Allianz SE Reinsurance in Singapore, overseeing business activities in Asia Pacific and MENA. Douglas has also held senior roles in business development, client management, and actuarial functions with Allianz Re and Gerling Konzern Globale Re.

Ed Yeung

Senior Vice President, Insurance Solutions

Ed joined RMA in 2002 to develop our Direct Insurance business. He is responsible for product development, pricing, and business development in Canada.  Ed has been instrumental in expanding RMA’s product portfolio beyond creditor insurance to areas such as warranties and GAP insurance.  Ed started his career at Canada Life, as an actuarial student in 1992 and gained knowledge and expertise in individual life, individual annuities, and group life and health.  Before joining RMA, Ed served as a Pricing Actuary at NN Financial (later acquired by Transamerica Life Canada).  He holds a Bachelor of Commerce degree from the University of Toronto and is a Fellow of both the Society of Actuaries and the Canadian Institute of Actuaries. Ed is a registered Insurance Broker under RIBO and a licensed Life Insurance Agent under FSRA.

Blake Luo

Vice President & Group Actuary, Accident & Health

Blake joined RMA in 2022 as a key member of our Accident & Health team.  As Vice President & Group Actuary of the A&H Division, Blake will lead the underwriting of new and renewal programs, foster existing client partnerships and identify business growth opportunities while delivering innovative client solutions.  His experience and knowledge from his previous leadership roles in health and benefits consulting, actuarial and underwriting will add to RMA's group insurance expertise in supporting insurers and benefits consultants.  Blake's professional designations include FSA, FCIA, CERA and LLQP.

Location

Toronto

Jason Foroglou

Vice President, Commercial Insurance

Jason joined RMA in 2023 as Vice President, Commercial Insurance and is responsible for the development, execution and management of the company's specialty, and property and casualty business. He will be instrumental in achieving Commercial's growth objectives and will deliver on RMA's client commitment of providing flexible solutions, and sound underwriting strategies. Jason brings more than 20 years of industry experience to the position, including several years of agency management, business development, underwriting, and brokerage operations leadership. He holds a BA degree in Financial and Economic Studies, an MBA in Finance and Marketing, an FCIP designation and is a member of RIBO. 

Anthony Rotondi

Senior Vice President, Operations

Anthony Rotondi joined RMA in 2019. He is Senior Vice President of Operations, and his key accountabilities include leading the Reinsurance Operations team, overseeing the management and enablement of RMA's broker and client operating systems, and supporting the development and delivery of management analytics and reporting capabilities across all lines of business. Prior to joining RMA, Anthony worked with RGA International as Director of Administration, Global Shared Services. As well, he held other similar management and senior operational roles with Pacific Life Re and Manulife Reinsurance. Anthony holds a Bachelor's Degree in Economics and is a certified Project and Change Management Practitioner.

Nathan Bakker

Associate Director, Life Reinsurance

Nathan joined RMA in 2021 as Associate Director of Life Reinsurance. As a member of the Actuarial team, Nathan is involved in experience studies, actuarial pricing, and valuation work and oversees RMA’s Actuarial Internship Program. Nathan brings to RMA experience and knowledge in individual insurance and wealth management from previous positions with Canada Life. His professional designations include ASA and ACIA.

Michael Castel 

Senior Underwriter, Accident & Health

Michael joined RMA in 2023 as Senior Underwriter supporting the Accident & Health business.  Michael is responsible for underwriting new business and renewals and prospecting new business initiatives.  His prior experience includes a series of progressive positions with Desjardins Insurance since 2007 in account servicing and management as well as underwriting.

Tracy English

Vice President, Insurance Operations

Tracy joined RMA in 1999 to help develop and administer the company’s Creditor Insurance business. After obtaining her accounting diploma, Tracy entered the insurance industry in 1992, serving two major international insurers, American Life Insurance Company and CIGNA Life. In her current role, which she has held since February, 2014, she is responsible for RMA’s third-party administration services.Tracy continues to make important contributions to the marketing and development of the Creditor business as well as RMA’s expansion into new insurance product lines and services.

Gema Escobido

Director, Business Operations and Compliance

Gema joined RMA in 2010 and has held management positions including Financial Account Manager, Life Reinsurance and Company Controller. As Director, Business Operations and Compliance, Gema is responsible for supporting the production and analysis of financial and client reporting across RMA’s diverse businesses and the company liaison with corporate Finance and Treasury. Gema is also responsible for all business compliance, insurances, and licensing matters to meet RMA’s statutory requirements. A Fellow of the Life Management Institute (FLMI), Gema is also a designated CPA/CMA.

Tara Felt

Managing Broker and Lead Underwriter, Property and Casualty

Tara joined RMA in 2022 as the first Property and Casualty Underwriter in RMA’s emerging Commercial business. Today she holds the title of Managing Broker and Lead Underwriter, Property and Casualty, and is responsible for supporting the growth of RMA’s property and casualty book and broker client network. Tara has more than 20 years of industry experience and underwriting expertise in both personal and commercial lines. Tara’s professional designations include CIP, CRM, RIBO CAIB, and ACIP.

Rashawnne Gardiner

Lead Underwriter, Niche Markets

Rashawnne joined RMA in 2023 as Senior Underwriter and is responsible for underwriting new business, and renewals and handling client marketing and servicing while providing quality service to RMA’s broker clients. Rashawnne is RMA’s Lead Underwriter of Niche Markets and is focused on the growth of this book of business. He brings to his role, broad product knowledge, and several years of seasoned underwriting expertise due to his experience with Cansure, April Canada, Lions Gate, and Nagico Insurance. Rashawnne holds a Degree in Banking and Finance, a Business Insurance Diploma, and the CIP designation.

Francine Hemmerechts

Underwriting Associate, Commercial

Francine joined RMA in 2022 as Underwriting Associate supporting the Commercial business. Francine has worked within the Commercial industry for over 10 years in operations and underwriting roles with Intact Insurance, April Canada, and Aviva. She brings to RMA broad product knowledge and experience. Working closely with the Underwriting team, Francine supports the administration and servicing of the Commercial business.

Jeff Higuchi

Vice President, New Business Development

Jeff joined RMA in 2022 to lead the advancement of business growth opportunities in our commercial and specialty insurance markets. He is responsible for the development of sales strategies and action plans to identify new growth opportunities and creative solutions to increase RMA's market presence in Canada. Jeff has been a part of the Commercial industry since 1997 and has enjoyed an accomplished career in business development, underwriting, and leadership with leading P&C insurance companies. He holds the CIP designation and is a graduate of McMaster University where he received a Bachelor of Arts in Economics.

Jean Jaques Jako

Director, Insurance Operations

Jean-Jacques joined RMA’s Insurance Solutions Division in 2000 supporting the growth of its operations and administrative functions. Today he holds the title of Director, Insurance Operations due to his deep expertise and knowledge in claims management and operations and is responsible for claims administration and processing for Insurance Solutions. He is also a key contributor to various marketing initiatives and growth strategies for Insurance Solutions.

Brad Lee

Vice President, Strategic Initiatives, Life Reinsurance

Brad joined the RMA team in 2020 as the AVP, Strategic Initiatives. In this entrepreneurial function, he pioneers new ventures and partnerships to innovate the insurance industry and offer cutting edge solutions to our clients. Brad began his actuarial career at Canada Life and was most recently at ivari where he led various company initiatives such as product development/pricing, reinsurance, VNB modeling and IFRS 17. He holds FSA, FCIA and CERA designations.

Junxiu Liu

Manager, Actuarial, Life Reinsurance

Junxiu rejoined RMA in 2022 as Actuarial Manager, Life Reinsurance. She worked at RMA in 2017 as a Life Reinsurance Actuarial Intern.  Today, Junxiu is responsible for actuarial pricing and preparing life reinsurance quotations, experience studies, and quarterly reporting. Following the completion of her Honor Specialization in Actuarial Science Degree, Junxiu worked with Canada Life Re as a Reinsurance Actuarial Associate. Her professional designations include FSA and FCIA.

Andrew Tam

Director, Life Reinsurance

Andrew joined RMA in 2022 as Director, Life Reinsurance. As a member of the Actuarial team, he is responsible for modelling and analysis activities to support our reinsurance programs in the group benefits and longevity/Pension Risk Transfer space as well as non-proportional individual life business. Andrew began his career in pension consulting and worked with The Segal Group and Aon Hewitt. He joined RMA from Brookfield Annuity Company where he held the position of Senior Manager, Pricing. His professional designations include ASA and ACIA.

Nilesh Mehta

Vice President, Financial Solutions, Life Reinsurance

Nilesh Mehta joined RMA in 2017 as Vice President, Financial Solutions, Life Reinsurance. Today, Nilesh is responsible for financial reinsurance solutions, experience analytics, and the pricing of traditional and non-traditional reinsurance. He has over 25 years of experience in the life insurance and reinsurance industries. Prior to joining RMA, Nilesh held various senior posts with other industry-leading institutions including John Hancock / Manulife and Canada Life Re. Nilesh is a Fellow of the Society of Actuaries and a Member of the American Academy of Actuaries.

Cindy Mitchell

Vice President, Marketing Underwriter

Cindy Mitchell joined the RMA team as Vice President, Marketing Underwriter in 2023. Cindy will be supporting our Life Reinsurance business managing all underwriting aspects, fostering client relationships, and pursuing growth opportunities. Cindy is an accomplished life underwriting professional with extensive knowledge in risk selection and mortality across all life product lines. This experience and expertise add to RMA's knowledge and market leadership enabling us to build valued relationships with our client companies and reinsurance partners to produce solutions that achieve results.

Letitia Pedersen

Manager, Claims Administration

Letitia Pedersen joined RMA’s Life Reinsurance Division in 2010 as a Claims Consultant. Today she holds the title of Manager, Claims Administration and is a key member of the Reinsurance Operations team providing oversight and leadership for claims processing and reporting. Prior to joining RMA, Letitia worked with Manulife Financial in claims management and held finance and human resources positions with an international petroleum company for several years. Letitia’s academic achievements include Human Resources and Business Management Diplomas as well as a Business Management Degree.

Meisam Arami

Assistant Vice President, Operations

Meisam joined RMA in 2020 as a key member of the Reinsurance Operations team. As Assistant Vice President of Operations, Meisam oversees all client billing and related system support activities for the Life Reinsurance and Accident & Health business units. He brings to his role more than 10 years of reinsurance administration management expertise along with experience from other progressive roles within the Life Reinsurance industry.  Meisam’s professional designations include FLMI, AIRC, ARA, and ACS.

Mark Swanson

Executive Vice President, Business Development, Life Reinsurance

Mark Swanson joined RMA in 2016 as Executive Vice President of Business Development and Life Reinsurance. Mark is a qualified actuary, possessing both the FSA and MAAA designations, and he has over 30 years of experience in the US life insurance/reinsurance markets. Mark is responsible for the marketing and business development of RMA's life reinsurance business, as well as playing a large role in the pricing process and experience analysis. He is located in the US, focusing primarily on development initiatives in the US market.

Leanne Taylor

Director, Underwriting and Programs

Leanne joined RMA in 2021 as the first Professional Liability Underwriter in RMA’s emerging Commercial business. Today she holds the title of Director of Underwriting and Programs and is responsible for underwriting and operations management in addition to being the product expert for the specialty and professional liability programs. Leanne’s prior and broad experience includes roles with April Canada, Intact Insurance, and Belair Direct.  Leanne holds a RIBO license.

Mercedes Wenner

Associate Director, Treaties

Mercedes joined RMA’s Life Reinsurance Division in 2000 as a Treaty and Claims Consultant. Today she holds the title of Associate Director, Treaties, and provides oversight and leadership on all treaty matters and is a key partner to RMA’s life reinsurance client companies. Mercedes has been a part of the life insurance industry for more than 30 years with broad knowledge and technical expertise in reinsurance treaty management and administration.

Kiersten Zukowsky

Underwriting Associate, Commercial

Kiersten joined RMA in 2023 as Underwriting Associate supporting the Commercial business. Her prior experience was with Portage Mutual Insurance as a Junior Underwriter. Working closely with the Underwriting team, Kiersten supports the administration and servicing of the Commercial business. She holds a Bachelor of Arts degree from Brock University and a Diploma from Niagara College in Social Services. Kiersten is currently pursuing her CIP designation.

WE’RE HERE TO HELP

As the global health crisis continues to evolve, RMA’s top priorities remain taking appropriate and necessary measures to ensure the health and safety of our employees and communities while continuing to serve our clients, business partners and other stakeholders.

CARING FOR OUR CLIENTS

We are confident in our ability to operate and provide uninterrupted service to meet the needs of our clients during this fluid situation. We are here to support you – please contact us at info@rmacan.com.

CARING FOR OUR EMPLOYEES

All employees are equipped and ready to serve our clients, whether at home or in the office. We have taken added precautions to make our office space safe.  We continue to closely monitor public health updates and will respond and adapt to any changing condition.